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Solution oriented.

On this page you will already find a variety of questions and answers on different topics. However, if you do not find what you are looking for, please feel free to contact us directly – by phone or e-mail. We look forward to hearing from you.

Daycare centres and schools

Creating an account
Why do I need to create an account with VielfaltMenü?
If you receive an invoice from VielfaltMenü for your child's meals, you will need to create an account. If invoicing happens through your school or day care centre, an online account usually is not necessary.
How can I create a VielfaltMenü account?
Does your child attend a school or day care centre that serves food from VielfaltMenü? If so, you received an account code by email either from your institution or our Service Center. Use this code to start the online registration process.

Important: You need a valid email address to create an account.

Can I also create an account on my tablet?
Yes. You're welcome to create an account by visiting www.vielfaltmenue.com on your tablet, computer or smartphone.
How does online registration work?

  1. Click "Create account" at the top of the page.
  2. Enter the registration code in the field and click "Create account".
  3. Follow the steps on your screen and enter any requested information.
  4. Right before finishing, you will receive a summary.
  5. Click "Create account" to complete the process. Now you're ready to order meals.

Is the registration code the same as my account number?
No, you only need the code to create an account.
Why didn't I receive a confirmation email with an activation link?
Our email probably landed in your spam folder, so please check there.

Practical tip: Save our email address to your address list to make sure our emails always find their way to your inbox. Another explaination: your inbox might simply be full.

What if I cannot create an online account?
You are also welcome to sign up for an account on paper. You can find the appropriate paperwork for creating an account with us at your institution (school or day care centre) or by contacting our service center team.
Why didn't I receive an email with my account number?
Please have a look in your spam folder. If you still can't find your account number, please contact our service center.
Why do I need to register again even though I already have an old account number?
If you haven't used your account for a while, you will need to register again. The same applies if your child has changed facilities since the conditions for our services may have changed (catering type, menu, prices, etc.).
What exactly is a profile?
A profile is a combination of your account number and your password.
Can I save multiple profiles if I have more than one child?
Yes, you can save multiple profiles. Here's how:

  1. Click "Login | Order" at the top of the page.
  2. Enter your account number and password, and tick the box "Save profile".
  3. Now click “Login”. This saves your child's profile and logs you into the system. Please log out when done and follow the same process for each additional account. You can follow this same process to create profiles for additional children.

Ordering meals & logging in
How can I order meals online?

  1. Click on "Login | Order" at the top of the page and log in to your account.
  2. Enter your account number and password.
    Tip: Already created a profile? Choose "Log in with a profile" to log in with it.
  3. After logging in, the current weekly menu for your child's school or day care appears.
  4. Click a meal to select it for your child. It automatically lands in your cart.
  5. You can order meals several weeks in advance. Use the right and left arrows in the calender to navigate between weeks. Your choice are automatically saved.
  6. When finsihes, click "Save and check out" at the bottom.
  7. Your can now proceed to the checkout.
  8. To finalize and submit your order, click "Confirm".

Do I need to save my meal choices for each week?
No, you can select meals for several weeks by simply placing them in your cart. You only need to save your selection at the end of the order process.
How can I cancel a meal I already ordered?
Important: We can only consider cancellations confirmed by the system (see steps 3 and 4). Cancelled meals that are still in your shopping cart will not be recognised as cancelled.
Why can't I order online?
When this happens, there are several possible explanations:

  • Online orders are not possible because your institution only uses food vouchers or places a group order.
  • The ordering window for this day is closed. In this case, the day will be shown in grey.
  • You may have overdue payments or your account balance is insufficient.
  • Your institution has paused ordering due to a public or school holiday, an excursion, etc.
  • You may have invalid items in your cart. After removing them, you will be able to place a new order.
  • Day care centres usually place a group order. If your institution places group orders, you will only be permitted to cancel meals.

What does "Log in with your profile" mean?
Saving your account number and password as a profile makes it quicker to log in. Select "Login | Order" at the top of the page. Look for your profile in the "Select profile" dropdown menu. If you’ve created several profiles, choose the profile you'd like to access.
I forgot my login credentials!
If you forgot your password, there are two ways to get a new one:

1. If you're not logged in, click "Login | Order" at the top of the pasge. Now click "Forgot password?" to set a new one.
2. If you’re logged in, you can change your password in the Profile section under "Manage Profile": Click the name of the profile you would like to manage.

Either way, a new page opens where you can enter your email address and account number for verification. After clicking "Reset" you will receive an email with a password reset link. Keep in mind that your new password should contain a minimum of 8 characters and at least one number and a symbol.

Forgot your account number? Look for it on an invoice from us or in your contract documents/registration confirmation in the subject. Otherwise, please contact our Service Center. You can find contact details in your contract (account confirmation). Or reach out to our main Service Center desk for further support. Visit our website or the VielfaltMenü app for contact information.
How do I change my password?
You can change your password in the "Profile" section under "Change password".  Or click "Forgot password?" in the login section - click "Order meals". If you’re already logged in, make sure to log out first.
Why can't I order for next week at the weekend?
Day care centres and schools have logistics in place to ensure that children receive fresh, well-prepared meals –especially larger institutions where many children take part in catering services. Depending on the catering concept, the meal planning and preparations for a new week is therefore completed one to two days before the weekend. That is why we are not able to offer the ordering function everywhere at the weekend. Customers who have registered online can view the detailed order times in their profile management under the button order times.
Why should I activate the order reminder?
You can take advantage of this option to receive timely reminders to select and order meals before the ordering window closes. If you have already ordered and still receive the
order reminder, please ignore it.
If you no longer want your order reminder, you can deactivate it at any time in your customer profile when you have registered online. Therefore go to your profile management and remove the checkmark at order reminder. By saving your order reminder will be deactivated.
You will then receive an information about this to your e-mail address
Why can't I choose meals for my day-care-aged child?
In day care centres, children have a shared mealtime that is part of the educational concept. The children's meals are stored in our system as a standing order. Day care centre staff select the menus according to nutritional and physiological aspects, and often depending on the age of the children.
I placed an order, but my child didn't receive a meal. What happens now?
There are several possible reasons, so first we need to clarify the cause. We take great care to track down these types of errors quickly because it's our goal to avoid them in the future.

If this should ever happen to your child, please contact our service center immediately. You will find the contact details in your contract (account confirmation). Or you can call our customer service centre, and our staff will be happy to put you in touch with the right person. Find the contact details for our head office on our website and in the VielfaltMenü App.

Who pays for kindergarten and school meals?
Education in Germany is a matter for the state governments, which means both the prices and the subsidies for kindergarten and school meals vary from state to state. In addition to subsidies from the federal states and local authorities, parents are also responsible for part of the costs.

The situation is different for low-income families, whose costs for school lunches are covered by government subsidies.

Where can I find my invoices?
You will find your invoices in the "My account" tab in the menu. Just click "Login | Order" and select the invoice period by clicking the calendar symbol. Alternatively, you can search for invoice numbers or print your invoices. The maximum retention period in our system is 18 months.
What does payment in prepaid mean?
You have the option of making your transfer in advance (prepaid). This gives your customer account a credit balance that enables you to participate in the meal. The credit balance should always be replenished in good time, taking into account the bank working days.
What does payment by SEPA direct debit mean?
The meal fee is debited in accordance with the SEPA regulations. You will receive advance
information about the amount and the deadline for the debit in advance by e-mail. The meal money will then be debited from your account at the beginning of the following month.
Where can I view my account balance?
Under the button "Order meals".
Why were subsidies I receive through the Education and Participation Package (BuT) not included in my bill?
There are several possible reasons. The approval period may have expired or we received the BuT notice too late (after the monthly settlement). Unfortunately, we cannot retroactively change our invoice. Please contact your BuT office directly for assistance.
Why do I have to provide account information when I am eligible for subsidies through the Education and Participation Package (BuT)?
We manly need your account details for the event that you are no longer eligible for BuT subsidies.
If you have a day care child, we need your bank account information because parents are usually responsible for the costs of breakfast and snacks. Government subsidies (BuT) only cover lunch. The regulation my vary by state.
Do I receive additional payments for lunch - what is Education and Participation Package (BuT)?
The different benefits for education and participation (BuT), also called Education Package, support children and adolescents and young adults from families who have less financial resources. These benefits allow your child to take advantage of offerings at school and during free time when you could not otherwise afford the cost. This includes, among other things, participation in a communal lunch program at school or kindergarten.
Many cities or communities also offer vouchers or special discounted rates. Please contact your city or community for more information. An overview of where you can get information on the benefits of the Education and Participation Package locally can be found at the Federal Ministry of Labor and Social Affairs.
How can I change the name that appears on a contract?
Please contact our Service Center.
How can I terminate my contract?
If you signed up online, you may cancel your contract at the website in the "Profile" section: Log in and select your user profile, under "Manage profile". For paper contracts, you can send notice of termination by email, post or fax. Please refer to the General Terms and Conditions for the period of notice. You received these either together with your registration in paper form or as a PDF document during online registration.
Technical issues
What are the technical requirements of ordering online?
There are several ways to order our meals online:

  1. You can use a computer with internet access. In this case, it is important to accept cookies and activate JavaScript.
  2. You can order with your smartphone or tablet at www.vielfaltmenue.com. Our website is optimised for mobile devices.
  3. You can use the VielfaltMenü app to place your orders. The free app is available for iPhones from the Apple App Store and for Android devices from Google Play.

Which browsers support the new online ordering system?
We tested the page on the latest versions of the following browsers: Internet Explorer, Firefox, Google Chrome, and Safari. We cannot guarantee the page functionality on other browsers such as BitBox, Iron or Opera.
Is it possible to print the meal plan or my invoices?
Yes, it is. Depending on your system, browser and settings, you may need an additional PDF reader such as Adobe Reader or PDF Reader. You can then print out menus and invoices from your computer. This is not currently possible from a mobile device.
Who can I contact if I experience any problems with the online ordering system?
Please contact our service center by phone or email, and state your account number in your message. You will find the contact details in your contract (account confirmation). Or you can contact our service center, which will gladly forward your request. Contact details for our head office can be found on our website and in the VielfaltMenü App.

Catering for companies

Are modules or services not listed also available?
Yes. We first collaborate with you to identify your precise needs and are happy to fulfil your requirements.
Are dishes other than the standards available?
Yes. Our selection of dishes is rich in variety. We also adapt them to the needs of your employees.
How can employees pay?
We offer everything from cash to cashless – whether card terminal, transponder chip or classic cash register.

Digital solutions for catering

Is training necessary?
Our experts show you and your team, on site or in a webinar, how to use different tools. In addition, easy-to-understand how-to guides are available.
How much effort should I plan for system maintenance?
None. We maintain the system and keep it up to date. This keeps the system up and running without a hitch.
Where is my data stored?
You back up your data on your server or in your cloud. VielfaltMenü does not have access to it.