EN
Enthusiastic, friendly and committed – that’s our definition of great service. Our qualified chefs, service team and serving staff regularly attend training and continuing education courses.

They encourage the children to make healthy choices and to try something new now and then. Of course, the team greet your children with a smile each day.

Our close-knit network of regional account managers supports you as a parent as well as your child’s educational institution by:

  • Attending meetings with parents and the school
  • Setting up meal or canteen committees
  • Conducting student surveys
  • Communicating and organising hands-on activities on nutrition and sustainability
  • Offering trips to producers
  • Presenting the food services concept at open days
  • Providing support for special events

Behind the scenes, over 40 individuals take care of administrative tasks each day. Their scope of work includes:

  • Supporting new customer registrations
  • Helping people use the VielfaltMenü app
  • Fielding and processing customer inquiries
  • Completing ordering, billing and payment tasks
  • Handing out transponder chips for mealtimes
  • Informing about the menus
  • Submitting special meal requests

Reach our service center by phone from Monday to Friday, 6:00 to 15:00.

Frequently asked questions

FAQ
Is it possible to submit food requests or suggestions for a meal?
Yes, we are happy to consider food requests from children and parents.

Suggestions and requests can be addressed to us through the food committee or board in your day care centre or school, or directly through our service center. After careful consideration, we are pleased to implement new ideas.

Can I share feedback about a meal at any time?
You can send us feedback on the meals you ordered within three days (from the day of delivery). You can rate the food as well as the service by selecting a smiley and answering questions using the slider.

Click the button "Order meals" and log in. Next, the menu will open. Click the speech bubble next to a dish to give us your feedback. If you have detailed feedback or questions, please our contact service center.

Do you have menus for food allergies or special dietary needs?
Yes, we offer at least the following four special dietary options: basic allergy meals, fructose-free meals, gluten-free meals and gluten-free without milk or eggs.

Allergy sufferers can choose from up to two menus per special food form, depending on the region and requirements.

We make it easy to order meals for your child with special dietary needs:

  1. Contact our service center and ask for the request form for special dietary needs or go to „Manage profile“ and click on the button Special food. There you will find the special food form for download.
  2. Fill out the paperwork and send it, together with a note from your child's doctor, to our service center.
  3. We'll take care of the rest. Once your application is approved, your child will receive a specially prepared meal every day from our local kitchen staff.

Who can I contact if I experience any problems with the online ordering system?
Please contact our service center by phone or email, and state your account number in your message. You will find the contact details in your contract (account confirmation). Or you can contact our service center, which will gladly forward your request. Contact details for our head office can be found on our website and in the VielfaltMenü App.

VielfaltMenü GmbH
Oberlandstr. 13-14
12099 Berlin

Servicecenter
Telefon +49 3494 6694400
servicecenter@vielfaltmenue.com